FAQ
What are the shipping times?
Shipping times vary depending on the destination. In Italy, delivery takes place within 2-3 working days from the shipping date. For shipments abroad, times may vary from 3 to 7 working days.
Who is responsible for the costs of customs duties and taxes for EXTRA-CEE shipments?
Customs duties and taxes due to import products are responsibility of the customer. When purchasing products from Italy, if the shipment destination is an EXTRA-EU Country, it is important to keep in mind that there may be additional costs in addition to the price of the products and shipping expenses. These costs may include customs duties, value-added taxes (VAT), and other additional expenses, such as fees for customs documentation processing.
What payment methods are accepted?
We accept the following payment methods: credit card, PayPal, bank transfer. For further information, please consult the "Payment methods" section on the cart page.
How can I return a product?
To make a return go to the Returns Portale, follow the instructions in the "Returns and refunds" section on our website. Remember that you have 14 days from the date of receipt of the order to make the return. You will be refunded using the same payment method used for the order, within 14 days from the receipt of the package. If you paid by bank transfer, our customer care will contact you to ask for your IBAN to process the refund.
Is it possible to exchange for a different size?
Unfortunately, it is not possible to exchange for a different size, but don't worry. In this case, we recommend that you return the item as indicated below and proceed with a new order!
What is a "Promo Code" and how does it work?
A "Promo Code" is a discount voucher provided to you to take advantage of special promotions. The conditions for obtaining such a code will be communicated to you through a specific Newsletter on particular occasions. If you have one, simply enter the code in the field on the checkout page: the discount will be calculated and displayed automatically.
How can I contact customer service?
You can contact our customer service by email at customercare@deha.it, by calling +39 0423 173 00 36 or by using the contact form in the "Contacts" section of our website. We will be happy to answer all your questions and assist you in the best possible way.
How can I check the status of my order?
To check the status of your order, access the "My account" section and click on "Order status". You will be provided with an overview of the information relating to your order, including the shipping date and the shipping tracking code.
What are the website's privacy and security policies?
For more information on our privacy and security policies, please see the "Privacy" section on our website. We are committed to protecting the privacy of our customers and ensuring the security of online transactions.
