Terms and Conditions of Service

General terms and conditions of sale of MEETING GROUP SpA., with registered office in via Roma 145/E, Villorba TV – Italy, R.E.A. no. TV 185042, VAT no. and tax code 02006610261, e-mail: customercare@deha.it and telephone number 0423 173 00 36, in the person of its legal representative pro tempore (hereinafter the “Seller”);

Whereas:

the Seller manages the sale of DEHA-branded products on the website deha.it (hereinafter the "Site");

the Site is primarily a marketing website, also intended for commercial transactions between business and consumer (hereinafter the “Buyer”) (B2C);

the customer must meet the requirements for entering into legally binding contracts, including being of legal age;

the expression "General Terms and Conditions of Online Sale" means the sales contract for the Seller’s consumer goods entered into between the Seller and the Buyer within a distance selling system organised by the Seller;

these terms and conditions of sale govern online sales between MEETING GROUP SpA., with registered office in via Roma 145/E, Villorba TV – Italy, and the Buyer, who accepts these terms and conditions of sale and, if acting as a “Consumer”, expressly declares that the purchase is made for purposes unrelated to any business or professional activity carried out, as provided for by Legislative Decree 206/2005;

these recitals form an integral and substantial part of the contract; the parties therefore agree as follows:

 

1. SUBJECT OF THE CONTRACT

1.1 These general terms and conditions, which are made available to the Buyer for reproduction and storage pursuant to art. 12 of Legislative Decree no. 70 of 9 April 2003, concern the purchase of products made at a distance by means of a telematic network through the Site belonging to the Seller.

1.2 Under this contract, the Seller sells and the Buyer purchases at a distance the products indicated and offered for sale on the Seller’s Site; the main characteristics of the products are illustrated and described on the Site, with an overall presentation of each of them that is faithful, truthful, correct and not misleading. In this respect, due to the characteristics and technical limits of photographic reproduction of the products on the Site, the image accompanying a product may not be perfectly representative of its characteristics.

 

2. ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

2.1 All purchase orders shall be sent by the Buyer to the Seller after registering on the Site and entering an ID (identifier) and PWD (password), with access to a reserved area via a secure protocol, and then by completing the purchase procedure indicated. The Buyer is strictly forbidden from entering false, invented or fictitious data in the registration procedure through the electronic form provided. The Buyer indemnifies the Seller against any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Buyer, who is solely responsible for entering it correctly.

2.2 These general terms and conditions of sale must be examined "online" by the Buyer before completing the purchase procedure. Sending a purchase order therefore implies the Buyer’s full knowledge and complete acceptance of them; consequently, the Buyer unconditionally accepts and undertakes to comply, in its dealings with the Seller, with the general and payment terms set out below.

2.3 Acceptance of the terms and conditions of sale is expressed by ticking the “flag” in the appropriate field.

 

3. PURCHASING METHODS AND SALE PRICES

3.1 The sale prices of the products (hereinafter the “Sale Price”) on the Site are expressed in euros (EUR) for all EU countries and in CHF for Switzerland. The Sale Price of each product and the method of calculating the total purchase price (hereinafter the “Final Price”) will be clearly indicated; as specified in section 6, the Final Price may consist of the sum of the Sale Price and the costs of shipping and delivering the products by couriers and/or forwarders appointed by the Seller. When purchasing online, the Buyer shall use the “Proceed to payment” button as simultaneous confirmation of the acceptance of the sale, of the shipping and delivery methods chosen by the Buyer, of the sending of the purchase order in the quantity selected and of the obligation to pay the Final Price to the Seller. Once the order has been sent, it will not be possible to make any changes to it.

3.2 If desired, the Buyer must also ask Meeting Group to issue a tax invoice for the purchase, pursuant to art. 22 of Presidential Decree no. 633/1972, before placing the order and proceeding with payment.

3.3 For EEC countries, Sale Prices and Final Prices are inclusive of VAT and any other applicable taxes and duties. For other countries, any customs duties and national taxes are borne by the Buyer.

3.4 After checking the availability of the chosen product, the Seller will formally confirm the order received by e-mail, and only from that moment will the Seller’s obligations to sell and ship the products under this contract become effective.

3.5 The Buyer expressly grants the Seller the right to confirm the order only in part (for example, if not all the products ordered are available). In that case, the contract will be deemed concluded only in relation to the goods actually available and confirmed by the Seller by e-mail.

4. CONCLUSION OF THE CONTRACT

4.1 The Contract entered into through the Site is deemed concluded when the Buyer receives, by e-mail, the formal order confirmation pursuant to art. 3.3 above, by which the Seller accepts the order sent by the Buyer and informs the Buyer that it can proceed with its fulfilment. The Buyer therefore undertakes to print and keep these general terms and conditions, already viewed and accepted as a mandatory step in the purchase procedure, as well as the specifications of the product purchased, in order to fully comply with the legal requirements.

4.2 The Contract is concluded at the place where the Seller’s registered office is located. Except in the case of supervening impossibility of performance for reasons not attributable to the Seller and/or temporary technical malfunctions of the software or of the Site’s purchasing system that make products appear available when they are not, the Seller undertakes to supply the selected products upon receipt of payment of the Final Price due under this contract.

4.3 Except in cases of wilful misconduct or gross negligence, the Seller cannot be held liable to the Buyer for disruptions or malfunctions connected with the use of the internet that are beyond the Seller’s control.

 

5. PAYMENT METHODS

5.1 Without prejudice to the Seller’s right to introduce further payment methods in the future in order to offer an even better service to users of the Site, the Buyer acknowledges and accepts that, on the date of sale of the products covered by this contract, payment by the Buyer may be made exclusively: A) online through the Visa and Mastercard credit card networks. The purchase amount will be held on the Buyer’s available funds at the time of purchase and subsequently charged according to the practice of the chosen credit card network. B) online through the PayPal or Shopify Payments payment systems; the purchase amount will be held on the Buyer’s available funds at the time of purchase and charged before the order is shipped, owing to the checks required by the PayPal or Shopify Payments system. C) by bank transfer, using the bank details provided in the order summary e-mail. The goods will be shipped only upon actual receipt of payment in the bank account.

5.2 The Seller accepts no liability for any fraudulent or unlawful use by third parties of credit cards and other means of payment when paying for the products purchased, provided it demonstrates that it has taken all possible precautions based on the best knowledge and experience available at the time and on ordinary diligence.

5.3 The Buyer may use promotional codes issued exclusively by Deha through newsletters and/or social networks and/or found on promotional websites approved by the Seller. Promotional codes are valid only for the period indicated in each code.

 

6. DELIVERY METHODS

6.1 The Seller will deliver the products ordered to the Buyer at the address indicated in the purchase order, in the manner provided for in the preceding articles, by GLS courier for deliveries in Italy and by GLS or DHL courier for deliveries abroad. Items from the Deha collection are shipped within 1-2 working days (Mon-Fri) from the date of the order (or from receipt of the funds in the case of payment by bank transfer). During sales or promotional periods, shipments may take longer. Delivery times are: 1-3 working days for deliveries in Italy, 1-5 working days for deliveries in Europe and 2-10 working days for deliveries to non-EU countries.

6.2 The Buyer can check the progress of the purchase by accessing the personal profile created on the Site.

6.3 The Seller will not be liable for delay or failure to deliver and/or for any additional costs incurred by the Buyer if due to customs operations and checks and/or to an incorrect or incomplete address provided by the Buyer and/or to circumstances beyond the Seller’s control and/or to unforeseeable circumstances or force majeure.

6.4 Upon receipt of the goods, the Buyer must check the integrity of the package and of the products and that the product delivered matches the order placed, and is obliged to report immediately to the Seller any tampering with or damage to the package and the products. In any case, the Buyer shall take care to inform the Seller of any problem encountered in receiving the products, so as to allow the Seller to carry out better quality control of the services provided, directly and/or through third parties, under this contract.

6.5 If it is impossible to deliver the product owing to an act or fault attributable to the Buyer, the Buyer hereby authorises the Seller to deduct from the refund of the price paid the shipping costs incurred, as well as any customs charges paid or to be paid.

 

7. GUARANTEES

7.1 For any questions, complaints or suggestions, the Buyer may contact the Seller at the e-mail address customercare@deha.it.

7.2 In the event of lack of conformity, the provisions of Legislative Decree no. 206 of 6 September 2005 shall apply, limited to transactions subject to that legislation. The defect must be reported using the appropriate form and following the procedures indicated for returns.

7.3 The Seller reserves the right to request photographic evidence of the alleged defect before agreeing to the return of the product. The defective product will be replaced by the Seller, with return and shipping costs borne by the Seller, with an identical product, if available, or the price paid will be refunded.

7.4 Products purchased on the Site are covered by the legal guarantee of conformity of at least two years provided for in the European Union, which applies in addition to the right of withdrawal under art. 8 below. The EU harmonised notice on the legal guarantee (Commission Implementing Regulation (EU) 2025/1960), which summarises the Buyer’s rights, is available at this link.

 

8. SELLER’S RETURN POLICY / RIGHT OF WITHDRAWAL UNDER LEGISLATIVE DECREE NO. 206/2005

8.1 Without prejudice to the separate guarantee cases for defects or lack of conformity of the products under art. 7 above, the Buyer, only if acting as a “Consumer”, shall in any case have the right to withdraw from this contract within 14 (fourteen) days from the day on which the Buyer, and/or a third party indicated by the Buyer other than the carrier and/or forwarder, receives the product purchased under this contract.

8.2 The request for return authorisation must be sent to customercare@deha.it, stating the original order number in the subject line, or through this page. The Seller will authorise the return by sending an e-mail confirmation containing the return authorisation number and the instructions to follow for shipping the goods.

8.3 After receiving the return confirmation e-mail, the Buyer must send the products to the Seller within 14 (fourteen) days from the date on which the Buyer communicated the intention to withdraw from the contract. Return shipping costs are borne by the Buyer unless expressly stated otherwise, and will be deducted by the Seller when refunding the Buyer. The cost of return shipping varies by country. The Buyer can check the costs on the refund policy page.

8.4 The Seller reserves the right to accept the return subject to the following conditions: the price tag and barcode on the items returned must be neither cut nor broken; each item must be returned with all its original labels, packaging and accessories undamaged (dustbags, bubble wrap) received with the order; the items must not have been washed or altered and must show no signs of use; returns must be shipped in the box in which the goods were originally shipped; authorised returns must be shipped from the same country in which the original order was delivered.

8.5 The Seller hereby reserves the right not to accept returns that are not authorised or that are shipped in a manner different from that set out in the return instructions; in such cases the Seller will send the products back to the Buyer. Any acceptance of such returns will in any case entail a charge equal to 10% of the value of the goods returned, in addition to the cost of return shipping.

8.6 The Buyer, if purchasing as a “Consumer”, may request a refund of the price when exercising the right of withdrawal: the price will be refunded after the Seller has inspected the returned products, within 14 (fourteen) days, in the currency of the original purchase; any differences due to exchange rate fluctuations will not be refunded. The Seller reserves the right to deduct from the amount to be refunded the shipping costs it has incurred. For orders paid by credit card, the amount will be available to the customer according to the timing of the chosen banking network; for orders paid with PayPal and Shopify Payments, the price will be refunded to the original account. For orders paid by bank transfer, the refund will be made to the same bank details used to pay for the order.

8.7 Outside the transactions governed by Legislative Decree 206/2005, the provisions of the Italian Civil Code shall apply.

9. INTELLECTUAL PROPERTY RIGHTS

The DEHA trademark, as well as all figurative and non-figurative marks and, more generally, all other trademarks, illustrations, images and logos appearing on the products, their accessories and/or packaging, whether registered or not, are and remain under exclusive licence of MEETING GROUP SpA., with registered office in via Roma 145/E, Villorba TV – Italy. Total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium, without prior express agreement is strictly prohibited.

 

10. COMPETENT COURT AND APPLICABLE LAW

10.1 This contract is governed by Italian law. For matters not expressly provided for herein, the legal provisions applicable to the relationships and cases covered by this contract shall apply and, in any case, the provisions of the Italian Civil Code for transactions between professionals/businesses and of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) for transactions with the “Consumer”.

10.2 In the event of disputes arising from or connected with this contract, the parties undertake to seek a fair and amicable settlement between themselves.

10.3 If the dispute has not been settled amicably, and in any case within six months from the date it arose, it shall be referred to the exclusive jurisdiction of the Court of Vicenza or of the court provided for by the Consumer Code where applicable.

 

11. FINAL CLAUSES

11.1 This contract repeals and replaces any prior agreement, understanding or negotiation, written or oral, between the parties concerning the subject matter of this contract.

11.2 The invalidity of any clause shall not affect the validity of the contract as a whole.

11.3 These general terms and conditions of sale have been drawn up in Italian, English and German. In the event of any difficulty of interpretation, the parties agree that the Italian text shall be deemed authentic and binding.

 

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE BUYER Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, the Buyer declares to have carefully read the contract and expressly approves the following clauses: Art. 2 (Acceptance of the terms and conditions of sale), Art. 3 (Purchasing methods and sale prices), Art. 4 (Conclusion of the contract), Art. 6 (Delivery methods), Art. 7 (Guarantees and customer service), Art. 8 (Seller’s return policy / Right of withdrawal under Legislative Decree 206/2005), Art. 10 (Competent court and applicable law).